354 Symposium Express Call CenterData dictionary Standard 2.0Event statisticsEvent statistics are statistics collected on a per-event basis rather thanaccumulated over a period of time. Symposium Express Call Center records thefollowing types of event statistics:! agent logon and logoff statistics! IVR port logon and logoff statisticsEvent statistics are cumulated as events occur.Configuration dataConfiguration data is data that describes the configuration of the server.Database viewsSummarized historical statistics, event statistics, and configuration data areaccessible through database views. A database view is a logical representation ofthe database, used to organize the information in the database for your use.The actual structure of the database is invisible. You access data throughdatabase views, or logical representations of the database. Database views areused to organize the information in the database for your use.Statistical field typesThe following table describes the field types used in the statistics descriptions inthis appendix. For each type, it provides a range of valid values and a size:Field type Description Value range Lengthbinary binary data n/a n bytes, datadependentchar fixed characterlengthn/a n bytesdatetime time stamp Jan 1, 1753 toDec 31, 99998 bytes
