Reports and Displays Guide 605GlossaryA accelerator keyA key on a phoneset that an agent can use to place a call quickly. When an agentpresses an accelerator key, the system places the call to the configured numberassociated with the key. For example, if an agent presses the Emergency key, thesystem places a call to the agentís supervisor.access classA collection of access levels that defines the actions a member of the accessclass can perform within the system.ACD callSee Automatic call distribution call.ACD-DNSee Automatic call distribution directory number.ACD routing tableSee Automatic call distribution routing table.acquired resourceA resource configured on the switch that is under the control of the SymposiumExpress Call Center server. Resources must be configured with matching valueson both the switch and the Symposium Express Call Center server.activated scriptA script that is processing calls or is ready to process calls. Before you canactivate a script, you must first validate it.activity codeA number that an agent enters on his or her phoneset during a call. Activitycodes provide a way of tracking the time agents spend on various types ofincoming calls. For example, the activity code 720 may be used to track salescalls. Agents can then enter 720 on their phonesets during sales calls, and thisinformation can be generated in an Activity Code report.
