Reports and Displays Guide 617IndexAabandon delay 217ñ219abandoned call delays 418application statistics 410, 411DNIS statistics 428, 431skillset statistics 457, 457ñ458abandoned callsapplication statistics 411CDN statistics 423DNIS statistics 428during presentation 406IVR statistics 440ñ441IVR treatment 417trunk statistics 460abandoned delay spectrum 410AbdDelay fields 410access classes 561reports 290ñ291access levels 484ñ487AccessRights view 484ñ487ACD calls 102, 355, 368ACD statistics 102ACDCallsAnswered field 389ACDCallsConfToCDN field 389ACDCallsConfToDN field 390ACDCallsConfToIncalls field 390ACDCallsConfToOther field 390ACDCallsTalkTime field 390ACDCallsTransferredToCDN field 391ACDCallsTransferredToDN field 391ACDCallsTransferredToIncalls field 391ACDCallsTransferredToOther field 391Acquire fieldCDN view 501IVRPort view 517IVRQueue view 519Route view 531SwitchPort view 567activating reports 91ñ92ActiveTime field 454Activity by Agent reportcomparison with Agent Performance 108Activity Code By Agent report 137ñ140Activity Code By Application report 140ñ142Activity Code Properties report 235ñ236activity code statistics 371ñ375linkages 375activity codes 371application 107properties 488reports 133ñ141, 204ñ206reports, configuration 235ñ236activity times 103ActivityCode fieldActivityCode view 488ActivityCodeStat views 372HistoricalStatCollection view 509Skillset view 547ActivityCode view 488ActivityCodeName field 372ActivityCodeStat views 371ñ375ActivityTime field 372ad hoc reports, printing 94addingthresholds 118ñ119See also creating, definingAdministration window 20Agent Average Calls Per Hour report 148ñ150Agent Average Calls Per Hour, Bottom 5 report151Agent Average Calls Per Hour, Top 5 report 152Agent by Activity Code report 153ñ155Agent By Application Performance report 156ñ158agent by application statistics 376ñ380linkages 380Agent By Skillset Performance report 159ñ161agent by skillset statistics 381ñ386linkages 385ñ386
