142 Symposium Express Call CenterConfiguring call treatments and call routing Standard 2.0Adding call treatmentsWhen to useFollow the procedure in this section to configure the treatments that calls receivewhen they enter the call center.Note: When you click Finish on the final Call Treatment screen, your changestake effect immediately for new calls entering the call center. Calls already in thequeue receive treatments according to the previous settings.What you needBefore you begin, make sure that you have the following information:! your call centerís hours of operation! the holidays on which the call center is closed and how calls are routedduring this period! how calls should be handled when the call center is busy! available call treatments (ringback, music, or announcements)LimitationsYou can create up to 32 call treatments.Before you beginBefore you create call treatments and configure call routing, you must ensure thefollowing:! The switch is installed and configured.! The Symposium Express Call Center server and client software areinstalled.! CallPilot, Meridian Mail, or MIRAN is installed and configured (optional).
