58 Symposium Express Call CenterManaging users Standard 2.0User types in Symposium Express Call CenterIntroductionThis section describes the types of users in the system and their access levels.Symposium Express Call Center requires that each user supply a user ID andpassword to log on. The user ID and password vary with the type of user. Eachtype of user has different system access levels. These access levels are set, andthey cannot be changed.User access modelThere are four types of users on Symposium Express Call Center:! the system administrator (user ID: sysadmin)! customer administrator (user ID: custadmin)! senior supervisors! supervisorsNote: Agents do not have PC user IDs. They can only log on to their phonesets.When your distributor installs Symposium Express Call Center, the systemadministrator and customer administrator are created automatically. You mustadd supervisors, senior supervisors, and agents individually.System administratorWhen you install Symposium Express Call Center, only the systemadministrator (sysadmin) can log on. This logon ID is intended for thedistributor only.The system administrator has access to every part of the Symposium ExpressCall Center system, including the Import Utility and Advanced Functions.Note: The Advanced Functions menu command accesses the System Tree.
