Nortel Symposium Express Call CenterCall Center Management GuidePublication number: 297-2183-917Product release: 4.2Document release: Standard 2.0Date: March 2005Copyright © 2005 Nortel Networks, All Rights ReservedInformation is subject to change without notice. Nortel Networks reserves the right to make changesin design or components as progress in engineering and manufacturing may warrant.The process of transmitting data and call messaging between the Meridian 1 and SymposiumExpress Call Center is proprietary to Nortel Networks. Any other use of the data and thetransmission process is a violation of the user license unless specifically authorized in writing byNortel Networks prior to such use. Violations of the license by alternative usage of any portion of thisprocess or the related hardware constitutes grounds for an immediate termination of the license andNortel Networks reserves the right to seek all allowable remedies for such breach.*Nortel, Nortel (logo), the Globemark, and This is the Way, This is Nortel (design mark), CallPilot,DMS, DMS-100, DMS-250, DMS-MTX, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian1, Meridian Mail, Norstar, Optivity, SL-1, SL-100, Supernode, and Symposium are trademarks ofNortel Networks.ACTIVE DIRECTORY, INTERNET EXPLORER, MICROSOFT, MICROSOFT ACCESS, MS-DOS,POWERPOINT, WINDOWS, WINDOWS NT, and WINDOWS XP are trademarks of MicrosoftCorporation.CRYSTAL REPORTS is a trademark of Seagate Software, Inc.SYBASE is a trademark of Sybase, Inc.PCANYWHERE is a trademark of Symantec Corporation.
