Call Center Management Guide 41March 2005 Getting startedExploring the Administration windowOpening the Administration windowTo open the Administration window, you must first log on to the server. Formore information, see ìLogging on to the Symposium Express Call Centerserverî on page 39.If you log on to the server using the customer administrator user ID, then youcan see all of the icons for these tasks. However, if you log on to the server usinga supervisor ID, then you can see only some of these icons. For moreinformation about access levels, see ìUser types in Symposium Express CallCenterî on page 58.Administration windowThe following illustration shows the Symposium Express Call CenterAdministration window as it appears when you log on using the customeradministrator user ID:
