86 Symposium Express Call CenterConfiguring skillsets Standard 2.0Deleting skillsetsIntroductionBefore you can delete a skillset, you must ensure the following:! The skillset is not used in any call routing.! The skillset is not assigned to any agents. To remove agents from theskillset, you must either set the agentsí priority for the skillset to 0 or deletethe agent user IDs. For more information, see ìChanging skillsetassignmentsî on page 89, and ìTo delete a userî on page 75.If you attempt to delete a skillset that does not meet these requirements, then youget an error message.To delete skillsets1 In the Administration window, from the User Administration drop-downmenu, choose Agent/Skillset Assignment.Result: The Agent/Skillset Assignment window opens.2 Choose File ➝ Delete Skillset.Result: The Delete Skillset dialog box appears.3 Select the skillset that you want to delete.4 Click OK.Result: The skillset disappears from the Agent/Skillset Assignmentwindow.
