42 Symposium Express Call CenterGetting started Standard 2.0Administrative tasksThe Administration window contains a set of icons that allow you to do thefollowing tasks:! Run tutorials and view online documentation.! View online Help.! Change your password.! View and print the call center configuration report.! Shut down the call center.! Close all of the windows and disconnect from Symposium Express CallCenter.Reports and displays! View real-time displays and set thresholds.! Run and configure reports.User administration! Create and administer agents and supervisors.! Administer agent to skillset assignments.! Configure how calls are presented to agents.Call administration! Configure call routing.! Configure how calls are treated when they are presented to SymposiumExpress Call Center.! Configure Voice Services announcements.Switch administration! Configure phonesets.! Configure CDNs.! Configure DNISs.! Configure activity codes.
