Call Center Management Guide 53March 2005 Managing call presentationDeleting call presentation classesIntroductionFollow the procedure in this section to delete a call presentation class.Notes:1. You cannot delete the default call presentation class that is installed withSymposium Express Call Center.2. You cannot delete a call presentation class if it is assigned to an agent. Youmust assign another call presentation class to the agent first.To delete call presentation classes1 In the Administration window, from the User Administration drop-downmenu, choose Call Presentation.Result: The Call Presentation window appears.2 Select the call presentation class that you want to delete.3 Choose File ➝ Delete.4 Click Yes to confirm the deletion.
