Nortel NN46120-104 User Manual

Contents

Console Connection 151The NVG Stops RespondingTelnet or SSH Connection to the Management IP AddressWhen you are connected to a cluster of VPN Gateways through a Telnetor SSH connection to the Management IP address, your connection to thecluster can be maintained as long as at least one master VPN Gateway inthe cluster is up and running. However, if the particular VPN Gateway thatcurrently is in control of the Management IP stops responding while youare connected, you need to close down your Telnet or SSH connectionand reconnect to the Management IP address.After doing so, you can view the operational status of all VPN Gateways inthe cluster by typing the command /info/isdlist. If you find that oneof the NVG ’s operational status is indicated as down, you should rebootthat machine. On the VPN Gateway, press the Power button on the backpanel to turn the machine off, wait until the fan comes to a standstill, andthen press the Power button again to turn the machine on.Log in as the Administrator user when the login prompt appears and checkthe operational status again.Console ConnectionIf you are connected to a particular VPN Gateway through a consoleconnection, and that NVG stops responding, you should first try pressingthe key combination CTRL+ ^ and press ENTER. This will take youback to the login prompt. Log in as the Administrator user and checkthe operational status of the VPN Gateway. Type the command/info/isdlist and see if the operational status is indicated as up.If the operational status is indicated as up, the VPN Gateway shouldcontinue to process SSL traffic without the need of a reboot.If the operational status of the VPN Gateway is indicated as down, tryrebooting the device by typing the command /boot/reboot. You will beasked to confirm your action before the actual reboot is performed. Log inas the Administrator user and check if the operational status of the VPNGateway is now up.If the operational status of the VPN Gateway still is down, reboot themachine. On the device, press the Power button on the back panel to turnthe machine off, wait until the fan comes to a standstill, and then press thePower button again to turn the machine on. Log in as the Administratoruser when the login prompt appears.Nortel VPN GatewayUser GuideNN46120-104 02.01 Standard14 April 2008Copyright © 2007-2008 Nortel Networks.