152 Troubleshooting the NVGA User Password is LostAdministrator User PasswordIf you have lost the Administrator user password there is only one way toregain access to the VPN Gateway as the Administrator user: reinstallingthe software through a console connection as the Boot user.For more information, see “Reinstalling the Software” (page 70).Operator User PasswordIf you have lost the Operator user password, log in as the Administratoruser and define a new Operator user password. Only the Administratoruser can change the Operator user password.For more information, see the edit command in the "User AccessConfiguration " section under Configuration Menu>System Configuration inthe Command Reference.Root User PasswordIf you have lost the Root user password, log in as the Administrator userand define a new Root user password. Only the Administrator user canchange the Root user password. For more information, see the editcommand in the "User Access Configuration " section under ConfigurationMenu>System Configuration in the Command Reference.Boot User PasswordThe default Boot user password cannot be changed, and can thereforenever really be "lost". If you have forgotten the Boot user password, see“Accessing the NVG Cluster” (page 140).If the Boot user password could be changed and you have lost both theAdministrator password and the Boot user password, the VPN Gateway berendered completely inaccessible to all users except the Operator, whoseaccess level does not permit any changes being made to the configurationof the NVG.The fact that the Boot user password cannot be changed should not implya security issue, because the Boot user can only access the VPN Gatewaythrough a console connection using a serial cable, and the VPN Gatewaypresumably is set up in a server room with restricted access.Nortel VPN GatewayUser GuideNN46120-104 02.01 Standard14 April 2008Copyright © 2007-2008 Nortel Networks.
