4Upgrading the NVG Software 73Performing Minor/Major Release Upgrades 74Managing Users and Groups 79User Rights and Group Membership 80Adding a New User 81Changing a Users Group Assignment 86Changing a Users Password 88Deleting a User 91Certificates and Client Authentication 93Generating and Submitting a CSR Using the CLI 94Adding Certificates to the NVG 99Update Existing Certificate 107Configure a Virtual SSL Server to Require a Client Certificate 108Generating client certificates 110Managing Revocation of Client Certificates 116Client certificate support 123Signing CSRs 124Generate Test Certificate 126General Commands 128Virtual Desktop 131Running the Virtual Desktop on Client Computers 132Licensing vdesktop 132Launch Vdesktop from Portal 133Virtual Desktop Operations 134The Command Line Interface 135Connecting to the VPN Gateway 136Accessing the NVG Cluster 140CLI vs. Setup 142Command Line History and Editing 143Idle Timeout 144Troubleshooting the NVG 145Cannot Connect to VPN Gateway through Telnet or SSH 146Cannot Add an NVG to a Cluster 148Cannot Contact the MIP 149The NVG Stops Responding 151A User Password is Lost 152An ASA 310-FIPS Stops Processing Traffic 153Resetting HSM Cards on the ASA 310-FIPS 155AnASA 310-FIPS Cluster Must be Reconstructed onto New Devices 158A User Fails to Connect to the VPN 163User Unable to Connect to the VPN Gateway through the Net Direct Client 168Nortel VPN GatewayUser GuideNN46120-104 02.01 Standard14 April 2008Copyright © 2007-2008 Nortel Networks.