Installation and Administration Guide 195July 2004 Configuring Symposium Web Center Portal for e-mail and telephony integrationConfiguring the DTH for TAPIIntroductionThe Dynamic Transaction Handler (DTH) converts web-based transactions intoACD calls. Symposium Call Center Server processes these calls, and blendsthem with existing call center traffic. The DTH works in push mode: it scans theSymposium Web Center Portal database at regular intervals for New and NewReply web-based or e-mail transactions and pushes these transactions to theagents.You can configure the settings for the DTH using the DTH and TransactionMonitor Configurator tool.Symposium Web Center Portal generates calls to the specified CDNs or ACDDNs controlled by Symposium Call Center Server or agents. Before youconfigure the DTH, you must have configured each of the agent’s phonesets andthe TAPI Service Provider (on the TAPI server) for the Contact Center agents.Follow the procedures in this section to configure the Dynamic TransactionHandler (DTH).Note: Before you begin, you must disable the Remote Access Auto ConnectionManager and Remote Access Connection Manager services on all of the TAPIcomputers (clients and servers). For more information, refer to your Microsoftdocumentation..CAUTIONRisk of malfunctionBefore you configure the DTH, you must ensure that you havedifferent passwords for your Local Administrator and yourDomain Administrator. If the Local Administrator and the DomainAdministrator have the same password, the DTH will not workproperly. For more information about passwords, refer to yourWindows documentation.
