Installation and Administration Guide 23July 2004 Getting startedAddress BookSymposium Web Center Portal Release 4.0 supports a corporate Address Bookaccessed using LDAP 3.0 protocol. The Address Book allows agents respondingto a customer by e-mail to select addresses from a corporate directory. You canconfigure the Address Book through the Portal Administrator. For moreinformation, refer to “Configuring the Address Book feature” on page 338.Changes to the Customer InterfaceThe Portal Sample Customer Interface uses Java Server Pages (JSP) inSymposium Web Center Portal Release 4.0 instead of Active Server Pages(ASP) used in Symposium Web Center Portal Release 3.0. For moreinformation, refer to “Customizing the Customer Interface” on page 551.The Customer Interface administrator can use business objects to access theSymposium Web Center Portal Release 4.0 system. For more information, referto “Implementation of the Sample Customer Interface” on page 555.International charactersIn Symposium Web Center Portal Release 4.0, the Agent Interface can displayinternational character sets for inbound correspondence from the Web or e-mail,as well as for outbound agent-to-customer replies in the form of an e-mail.Agents can read and write e-mail text and subject lines in any of the followingsupported international languages:! English (UK and US)! French! German! Danish! Spanish! Italian! Portuguese! Swedish! Norwegian! Finnish
