Installation and Administration Guide 307July 2004 Symposium Web Center Portal Administrative toolsUnderstanding user access classesIntroductionAn access class is a set of privileges for the various functions available forSymposium Call Center Server. Access classes, defined in Symposium CallCenter Server, control the permissions of users who are logged on toSymposium Web Center Portal. Each user must belong to either the Call CenterAgent class, Call Center Supervisor class, or both. For more information aboutSymposium Call Center Server access classes, refer to the Nortel NetworksSymposium Call Center Server Administrator’s Guide.For more information about Symposium Express Call Center access classes,refer to your Symposium Express Call Center documentation.Call Center Agent (created with the Symposium Call Center ServerClassic Client)To set up a user in Symposium Call Center Server to act as an agent inSymposium Web Center Portal, you must assign the Call Center Agent accessclass to the user in the Classic Client. For more information, refer to yourSymposium Call Center Server documentation.A Symposium Web Center Portal agent can perform the following tasks:! Use the Portal Desktop to log on to the Agent Workbook.! View associated transactions.! Respond to customer inquiries.! Update customer data.Call Center Supervisor (created with the Symposium Call CenterClassic Client)To set up a user in Symposium Call Center Server to act as a supervisor inSymposium Web Center Portal, you must assign the Call Center Supervisoraccess class to the user in the Classic Client.
