Installation and Administration Guide 353July 2004 Managing Web CommunicationsConfiguring Page PushIntroductionThe Page Push administration window allows you to select URLs and associatethem with a skillset. Agents who belong to this skillset can then select from a listof these URLs to push a page to the customer.Guidelines for Page PushFollow these guidelines for pushing pages:! Dynamically generated web pages may not be shared accurately, (forexample, personalized pages like myyahoo.com, which you can customizefor your choice of stocks, weather, news, and so on). The customer andagent see their own version of the web page.Dynamic pages customized through the use of cookies may look differentfrom the customer’s pages because they have different cookies. Cookies arenot shared between the customer and the agent.! Push Displayed Page is not supported for pages located on a remote webserver.! Push Displayed Page is not supported for framed pages. A framed page isdefined by multiple URLs (a frameset).! Secure pages are not supported by the Push Displayed Page feature the firsttime. The URLs must be entered manually or from the pull-down menu.You can use Push Displayed Page after the initial push—if the pages remainsecure.! The Page Push component does not circumvent security restrictions. If anagent or customer pushes a page that is password-protected, the customeror agent must also enter a password to access that same page. The pages arenever actually pushed. Each browser pulls the pages independently off theother’s browser.! Collaborative surfing is not supported.
