VL6522c/VL5522c/VL4522c 14-314.1 Cannot print 1414 Troubleshooting14.1 Cannot printThis section describes how to solve issues and problems that you may encounter while using the printer.If you cannot print even when you have completed the printing procedure, check the following items in orderfrom beginning to end.Problem Possible Cause RemedyA message saying "Printer is notconnected" or "Print Error" ap-pears on the computer screen.The printer driver specifiedwhen printing may not be sup-ported by the printer controller.Check the specified printer name.The network or USB cable maybe disconnected.Check that the cable is correctlyconnected.An error may have occurred onthe machine.Check the control panel of themachine.Memory may be insufficient. Perform a test printing to checkwhether printing is possible.A postscript error appears onthe computer screen.Memory of the computer maybe insufficient.Perform a test printing to checkwhether printing is possible.There may be an error in the ap-plication software settings.Refer to the user's manual of theapplication software to check thesettings.The file printing settings may beincorrect.Change the settings and try toprint again.Print processing on the compu-ter finished, but printing doesnot start.The printer driver specifiedwhen printing may not be sup-ported by the printer controller.Check the specified printer name.The network or USB cable maybe disconnected.Check that the cable is correctlyconnected.An error may have occurred onthe machine.Check the control panel of themachine.Unprocessed jobs may remainon the machine and be waitingto be processed.Check the processing order forthe job using Job List on the con-trol panel of the machine.When "Skip Job Operation Set-tings" is enabled in the "Adminis-trator Settings" of this machine,only the jobs without a problemare processed.When executing the print job,"Save in User Box" may havebeen specified.Check from the control panel ofthe machine whether the intend-ed print job is held in a User Box.When executing the print job,"Secure Print Only" may havebeen specified.Check from the control panel ofthe machine whether the intend-ed print job is held in the "SecurePrint User Box"."Secure Print Only" may bespecified on the machine.Use "Secure Print" when execut-ing the print job.When the account track is ena-bled, you may have entered anunregistered account trackcode or password.Enter the correct account trackcode and password.
