- 112 -4. Troubleshooting• If you cannot solve a problem with the following solutions, contact your dealer.• For problems caused by an application, contact the manufacturer of the application.• USB Connection Problems• Printer Driver/Utility ProblemsProblems on a Web BrowserSymptom Cause/Solution ReferenceUnable to connect with themachineA LAN cable is unplugged.Check that the cable is plugged into the machine andcomputer properly.Connecting a LANCable (User's Manual)The IP address is incorrect.Check the IP address of the machine and enter it correctly. Open the Web Page ofThis MachinePrinter Problems on a Windows PCSymptom Cause/solution ReferenceAn icon for the machine is notcreated on the [Devices and Printers]folder.The printer driver is not installedcorrectly.Reinstall the printer driver correctly.Installing a Driver and Softwareto a Computer (User's Manual)When a printer driver is alreadyinstalled, another printer drivercannot be installed.Perform [Custom Install] by followingthe procedure described in thereference.Installing SoftwareThe [Unable to install printer driver]error message is displayed.Use Plug-and-Play. Follow theprocedure below:1. Check that the machine andcomputer are turned off.2. Connect a USB cable.3. Turn on the machine.4. Turn on the computer.5. When the [Found New HardwareWizard] is displayed, follow the on-screen instructions to complete thesetup.-Symptom Cause/solution[Help] is not displayed. The Help function is not supported.The [User Account Control] dialog is displayed. When you start an installer or utility, the [User AccountControl] dialog may be displayed. Click [Yes] or[Continue] to run the installer or utility as theadministrator. If you click [No], the installer or utility doesnot start.The [Program Capability Assistant] dialog is displayed. If the [Program Capability Assistant] dialog is displayedafter installation (including if you stop installation before itis complete), be sure to click [This program installed].
