- 97 -4. Troubleshooting• Common to Windows and Mac OS X• For WindowsWireless LAN Connection ProblemsCause Solution ReferenceThe wireless LAN module is notattached.Attach the wireless LAN module. Installing the Wireless LANmodule (User's Manual)The wireless LAN module is notactivated.Activate the wireless LAN module. Enabling Wireless LANConnection (User's Manual)The network connection setting isincorrect.• [Wireless(Infrastructure)] and[Wireless(AP Mode)] cannot beenabled at the same time.• To connect using[Wireless(Infrastructure)], set[Wireless(AP Mode)] to [Disable],and then set[Wireless(Infrastructure)] to[Enable].• To connect using [Wireless(APMode)], set[Wireless(Infrastructure)] to[Disable], and then set [Wireless(APMode)] to [Enable].Connecting to a Wireless LAN(Only When the Wireless LANModule is Mounted) (User'sManual)[Wireless(Infrastructure)] Notconnected to a wireless accesspoint. (If wireless LAN module isfitted)• Check that the wireless access pointpower is switched on.• Check the wireless access pointsettings, and then try the manualsettings or automatic settings.• Restart the wireless LAN function.• On the touch panel, press [DeviceSettings], select [Admin Setup] >[Network Menu] > [Network Setup] >[Wireless (Infrastructure) Setting],and then select [Wirelessreconnection].• Install this machine in a place with agood view and near a wirelessaccess point. (We suggest that thedistance between the machine andthe access point be 30 m or less.)If there is metal, aluminum sash, ora reinforced concrete wall betweenthe machine and wireless accesspoints, connections may be harderto be established.Do not place any electric appliancesthat emit weak radio waves (such asmicrowaves or digital cordlesstelephones) close to the machine.Connecting to a Wireless LAN(Only When the Wireless LANModule is Mounted) (User'sManual)[Wireless(AP Mode)] No wirelessdevices (computers, tablets,smartphones) are connected.• Make sure that [Wireless(AP Mode)]on the machine is set to [Enable].• Confirm the SSID/password for themachine and try Manual Setup.• Make a setting in a location near themachine with good visibility.• Up to four devices can beconnected to the machine via thewireless LAN (AP mode). The fifthdevice will be rejected. Disconnectat least one device and try again.Connecting to a Wireless LAN(Only When the Wireless LANModule is Mounted) (User'sManual)Cause Solution ReferenceThe IP address is incorrect. • Check that the same IP address isset for the machine and themachine's port setting on thecomputer.• Check that the IP address is notduplicated by another device.• Check that the correct IP address,subnet mask, and gateway addressare set.• If using OKI LPR Utility, check the IPaddress setting with OKI LPR Utility.Setting Up This Machine (User'sManual)OKI LPR UtilityThe WSD port is used. Change the print port to StandardTCP/IP Port.-Cause Solution Reference
