45641001TH Rev.1 5-2 /Oki Data CONFIDENTIAL5.1.2 Collection of debug logs with a USB device[1] General descriptionThe purpose of collecting the debug logs is to acquire the information for analyzing problemswhich occurred during the MFP’s operation. In such a case, you can collect the debug logs byinserting a USB device into the MFP. Even if the power has to be turned OFF with the mainpower switch after a problem occurs, the debug logs will be saved in the MFP (up to 3 logs). Ifthe debug logs have already been saved in the MFP, they also can be collected.The following information is included in the USB debug logs.Internal operation, Job history, HDD/memory usage status, etc. (Personal/Corporate information(address book) not included)When the debug logs are collected, also do so for the following information. since it may bedifficult to investigate only using the debug log.• List print mode ([9] + [START]) [300: All CSV files]• Job logs below in Web Page -> [Logs] -> [Export Logs]- Print Job Log Export- Fax Transmission Journal Export- Fax Reception Journal Export- Scan Log Export- Messages Log Export• Problem occurrence timeOr the time when the customer called if it is difficult to work out when it occurred.• Status of when you collected the debug logAs in the example below, check the status to know if the problem occurred at the debug logcollection or how the customer recovered it.• E.g.- You checked the problem and connected a USB device to the equipment.- No problem occurred when an attempt to collect the debug log was made; however thecustomer did turn the main power switch OFF when the problem occurred, so the log canbe collected.[2] Collection procedure1. NoteWhen collecting a log, be sure to obtain consent from the user in advance and get thededicated script file from the service center.2. About USB devicesBe sure to format the USB device with FAT16/32 beforehand. (Recommend size: 2GB ormore)3. Advance preparation of collectionStore the dedicated script file to the root directory of the USB device.4. Procedure for collecting debug logs1. Insert USB device, in which the dedicated script file is stored, into the MFP while thepower is ON.2. The LED in the MFP starts blinking after the USB device has been inserted.3. When the collection of the debug logs is finished, beeping is heard.4. After the beeping has stopped, remove the USB device.
