PC Programming Manual References20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting— Covering ExtensionUser Manual ReferencesSubscriber Operation1.8.5 Transferring Calls— Assigning Your Covering Extension3.2.1.15 Custom ServiceDescriptionThe following Custom Service types are available:• Menu & TransferAllow callers to perform specific functions by pressing dial buttons on their telephones while listening tovoice guidance (Custom Service Messages). Callers can be guided to an extension, mailbox, outsidedestinations (including mobile phones), operator, fax machine, other Custom Services etc., without theassistance of an operator.• Date ControlAllow a different operation to be assigned for up to 5 time periods defined by date. The caller makes noselection and no menu is announced.• Time ControlAllow a different operation to be assigned for up to 5 time periods defined by time of day. The caller makesno selection and no menu is announced.• Day ControlAllow a different operation to be assigned for up to 5 time periods defined by day of the week. The callermakes no selection and no menu is announced.• PasswordRequire that callers enter a password. Each password is assigned an operation. If a password is enteredcorrectly, the caller is handled by the password’s preprogrammed operation.Custom Service Messages ("Press 1 for Sales, press 2 for Service…", etc.) can be recorded by the SystemAdministrator or the Message Manager, and can be recorded in multiple languages if needed. In total, amaximum of 200 Custom Services can be created.Calls can be handled by Custom Service by:• Setting the Incoming Call Service of a trunk or port to "Custom Service Menu" and specifying a CustomService number.® 22.1 UM Configuration—[3-1] UM Extension / Trunk Service—Service Group— Day, Night, Lunch,and Break Mode - Incoming Call Service• Setting the call service of a Holiday to "Custom Service Menu" and specifying a Custom Service number.® 23.4 UM Configuration—[4-4] Service Settings—Holiday Table— Service• Using Custom Service or Personal Custom Service. A Custom Service can be assigned to one of theavailable options provided by another Custom Service or Personal Custom Service. After pressing theappropriate dial key, the caller is sent to assign Custom Service.Custom Services can be created and edited using the Custom Service Builder utility of Web MaintenanceConsole.PC Programming Manual References7.5.3 Utility—Report—UM View Reports23.3 UM Configuration—[4-3] Service Settings—Custom Service296 Feature Guide3.2.1 System Features
