2.2.2 Incoming Call Distribution Group Features2.2.2.1 Incoming Call Distribution Group Features—SUMMARYDescriptionAn incoming call distribution group is a group of extensions programmed through system programming.® 11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—MemberListAn incoming call distribution group receives calls directed to the group. Each incoming call distribution grouphas a floating extension number (default: 6 + two-digit group number [up to group 64]).Incoming calls directed to an incoming call distribution group are distributed to the member extensions in thegroup using a distribution method. When a preprogrammed number of extensions in the group are busy, theincoming calls can wait in a queue.Each incoming call distribution group and member extensions can be programmed as desired to handleincoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings® Main® Overflow Queuing Busy® Overflow No Answer® MiscellaneousProgramming Item Example for Incoming Call Distribution Group 1 withDiagramA through F in the table are described in the following diagram.GroupNo.123:3Max.QueuingCallCapacityHurry-upLevel38OverflowTime6090TenantNo.*215Overflow DestinationDay100200..................Night100200GroupNameSalesEngineeringFloatingExtn. No.*1601602DistributionMethodRingUCDA B C D E F511Max. No. ofBusyExtensions*1 The number of digits for Floating Extn. No depends on the value specified for Numbering Plan in Easy Setup.® 2.1.4 Easy Setup Wizard—PBX Setting—Select the default value of Numbering Plan.*2 The tenant number is required to determine the time mode (day/lunch/break/night) (® 5.1.4 Time Service) and the music source(for Music on Hold) for each group.50 Feature Guide2.2.2 Incoming Call Distribution Group Features
