VOICE PROCESSING SYSTEM OVERVIEW18 Installation Manual• Message Waiting Notification from an SLT (single-line telephone)• Screened transfer from an SLT• Message Waiting Notification on proprietary (multi-line) sets (message waiting lampaccessed by dialling on/off codes)If the PBX does not have these features, VPS operation will be limited.See 3.1.4 PBX Requirements for Integration. You will find the following information abouteach feature listed:• Description• Limitations of the system without the feature• Tests to determine whether the PBX has the featureVOICE MAILThe recommended Panasonic PBX systems have Follow-on ID and Inband Integration. Whencallers are transferred to an extension that is forwarded to Voice Mail, Follow-on ID sendscallers directly to the mailbox. Without Follow-on ID, the caller would have to re-enter themailbox number when connected to Voice Mail.Touchtone Integration enables the VPS to recognise the current state of the call and improveits call handling performance. When enabled, the PBX informs the VPS of the status of the call(busy, answered, ringing, etc.) by sending a code with touchtones before sending the normalcall progress tones. For example, when a caller hangs up before making a selection, the PBXsends # 9 to the VPS port that answered. This informs the VPS that the caller has hung up.Upon receiving these digits, the VPS goes on-hook and is ready to handle another call.Digital (APT/DPT) Integration is available when the VPS is connected to a Panasonic KX-TAseries or other Panasonic KX-TD series digital PBX (depending on the software version). ThisDigital Integration provides the VPS with more information than Touchtone Integration. Thisinformation enables the system to identify the extension number of the caller, know where fromand why the call is forwarded, and recognise what the caller wants to do. Some features areavailable only with Digital Integration (Remote Call Forwarding Set, Live Call Screening,Two-Way Recording, Two-Way Transfer, Direct Mailbox Access, Intercom Paging, AutoConfiguration, Caller Name Announcement [system/personal], Caller ID Call Routing,Personal Greeting for Caller ID, Time Synchronisation with PBX).1.3.4 Installer Equipment and Software RequirementsThe installer must have a personal computer or data terminal equipped with terminal emulationsoftware. We suggest that you use something like HyperTerminal by HILGRAEVE. Use thepersonal computer to program the VPS. Terminal emulation software enables the keyboard tobe used as a data entry device.While both the personal computer and data terminal are working, the personal computer allowsscreens to be saved in a file throughout the process. It is often helpful to retrieve these files laterif technical support is needed.
