TroubleshootingIf a problem is occurring with the operation of the device, check here for possible solutions. Before proceedingcheck all connections to make sure they are secure, and that power is flowing from the outlet that the unit isplugged into.Basic OperationProblem Cause and SolutionThe power does not turn on. • The power cord is not plugged into the outlet.→ Plug the power cord into the outlet.There is no display. • A cable or cord is not properly connected.→ Check that all cables to the unit are connected properly (Page 23).Perform self diagnosis, and check the performance of the video cameraand the display that are connected to the unit (Page 134).• The main video camera is not turned on.→ Turn on the main video camera.• The display is not turned on, or the input that the unit is connected to isnot selected.→ Turn on the display, and select the input that the unit is connected to.• The unit is in screen standby mode.→ Pushing a button on the remote control, or receiving a video conferencecall will end standby mode and the display will return.Note• The network administrator can set the length of time until theunit enters screen standby mode (Page 127).• When connecting a device equipped with HDCP (High-bandwidthDigital Content Protection), only a blue or blue/black screen may bedisplayed.→ If an image is not correctly displayed, do not connect anHDCP-equipped device.The area at the edges of thescreen is not displayingproperly.• The display is not set to show the full image.→ Set the display to show images at full screen.• When connecting to an MCU or non-Panasonic video conferencesystem, the other party’s image may be trimmed, depending on thedevice used by the other party.→ Contact your dealer.The aspect ratio of the imageis not correct.• When connecting to an MCU or non-Panasonic video conferencesystem, the aspect ratio of the image displayed on the other party’sdevice may not be displayed correctly, depending on the device used.→ During a 2-party video conference call, pressing [G] will display thedialogue box for changing the aspect ratio. Press [ ][ ] to select anaspect ratio. The dialogue box will disappear after approximately 3seconds. The changed aspect ratio will return to "Auto" (default) whenthe call is ended.Document Version 2018-01 User Manual 203AdditionalInformationAdditional Information
