Chapter 11: Diagnostics228Device DiagnosticsNote: This page is for use by Raritan Field Engineers or when you aredirected by Raritan Technical Support.Device diagnostics downloads the diagnostics information from theDominion KX II to the client machine. Two operations can be performedon this page: Execute a special diagnostics script provided by Raritan TechnicalSupport during a critical error debugging session. The script isuploaded to the device and executed. Once this script has beenexecuted, you can download the diagnostics messages through theSave to File button. Download the device diagnostic log for a snapshot of diagnosticsmessages from the Dominion KX II device to the client. Thisencrypted file is then sent to Raritan Technical Support. Only Raritancan interpret this file.Note: This page is accessible only by users with administrativeprivileges.To run the Dominion KX II System diagnostics:1. Choose Diagnostics > Dominion KX II Diagnostics. The Dominion KXII Diagnostics page opens.2. To execute a diagnostics script file emailed to you from RaritanTechnical Support:a. Retrieve the diagnostics file supplied by Raritan and unzip asnecessary.b. Use the Browse button. A Choose File dialog box opens.c. Navigate to and select the diagnostic file.d. Click Open. The file is displayed in the Script File field.e. Click Run Script. Send this file to Raritan Technical Support.3. To create a diagnostics file to send to Raritan Technical Support:
