Condition Suggested solutionsThe machine isnot receivingpower;or the printercable connectionbetween thecomputer and themachine is notconnectedproperly.• Plug in the power cord and then press the powerswitch to turn the machine on.Or press (power) on the control panel.• Disconnect the machine printer cable andreconnect it.-For Local USB-For Network PrintingTroubleshooting_ 13Paper feeding problemsCondition Suggested solutionsPaper jams duringprinting.Clear the paper jam (See "Clearing paper jams"on page 3).Paper stickstogether.• Check the maximum paper capacity of thetray (See "Print media specifications" onpage 3).• Make sure that you are using the correct typeof paper (See "Print media specifications" onpage 3).• Remove paper from the tray and flex or fanthe paper.• Humid conditions may cause some paper tostick together, install paper from a fresh ream.Multiple sheets ofpaper do not feed.Different types of paper may be stacked in thetray. Load paper of only one type, size, andweight.Paper does not feedinto the machine.• Remove any obstructions from inside themachine.• Paper has not been loaded correctly. Removepaper from the tray and reload it correctly.• There is too much paper in the tray. Removeexcess paper from the tray.• The paper is too thick. Use only paper thatmeets the specifications required by themachine (See "Print media specifications" onpage 3).• If an original does not feed into the machine,the document feeder rubber pad may requireto be replaced. Contact a servicerepresentative.The paper keepsjamming.• There is too much paper in the tray. Removeexcess paper from the tray. If you are printingon special materials, use the multi-purposetray.• An incorrect type of paper is being used. Useonly paper that meets the specificationsrequired by the machine (See "Print mediaspecifications" on page 3).• There may be debris inside the machine.Open the front door and remove any debris.• If an original does not feed into the machine,the document feeder rubber pad may need tobe replaced. Contact a service representative.Envelopes skew orfail to feed correctly.Ensure that the paper guides are against bothsides of the envelopes.
