Samsung OfficeServ 7400 Technical Manual

Also see for OfficeServ 7400: System administration guide User guide User instructions General description General description

Contents

OfficeServ 7400 PROGRAMMINGTECHNICAL MANUAL PART 2 JUNE 2006MMC: 607RING NEXTThis timer must be shorter than the overflow timer in MMC 601. If a higher value isentered, the display will show invalid entry. In the case where a UCD group has thering next timer set at 000, an unanswered call will rotate evenly among all agentsuntil it is answered. The UCD greetings will be heard during this routing process,but can be removed by defining the UCD messages in MMC 607 as unrecordedmessage numbers. This will simulate a circular hunt group. The default is 010.UCD RECALLAfter a caller has heard a UCD announcement, he/she will be placed on hold untilan agent becomes available or the UCD recall timer expires. When the UCD recalltimer expires, the caller will again hear the UCD announcement. The range is000–250. The default is 010.MUSIC ON HOLD SOURCEThis option determines what Music on Hold source the callers will be connected tobetween messages. The choice is either an external source, tone, none or amessage site in SVM.WRAP UPThis option will make a UCD agent unavailable to receive additional UCD calls afterhanging up from the last one. This is to allow agents to complete work associatedwith the previous call before the next call begins ringing. The range is 000-250. Thedefault is 010.AUTO LOG OUTThis ON/OFF option determines if a station will automatically log out of the UCDgroup when the RING NEXT timer expires. This setting will be ignored if the RINGNEXT timer is set to 000. This option is set to ON by default.ALLOUT→FINALThis ON/OFF option determines if calls forward to the UCD final destination whenall stations are logged out of the UCD group. If no UCD final destination is assignedthen the call will disconnect. This option is set to ON by default.AGENT PIN NOIf an agent wants to enter a UCD group, specifies whether an agent code for UCDwill be pressed.