168Chapter 8 Diagnostics for EXX, BAD NVM, or ILL NVM ErrorsDiagnostics for EXX, BAD NVM, or ILL NVM ErrorsIf the printer displays LCD error messages such as ‘E03E DSI CXIWX”, “BADNVM”, or “ILL NVM”, reboot the printer (turn power on and off) and continue. Ifthe problem persists, then invoke a diagnostic option that will capture thefailure dump in a flash file that can be later uploaded from PrintNet EnterpriseSuite and sent to Printronix Customer Support Center for analysis(see Appendix E, page 227).This diagnostic option must be enabled for the printer to capture theinformation. If you choose to perform this diagnostic perform the followingprocedure:1. Within the Test menu, set the Auto Dump option to Enable.2. When the failure happens, reboot the printer and wait for it to power upagain.3. Within the Config Menu, go to the Main File Mgmt Submenu and then toView File List.4. Verify that files ‘autodmp1’ or ‘autodmp2’ are present in the file list.5. If present, use PrintNet Enterprise Suite to upload these files to your hostcomputer.6. Contact Printronix Customer Support Center and send them the filesalong with the printer’s configuration printout. Refer to the PrintNetEnterprise Suite User’s Manual on how to accomplish these tasks.Fault MessagesIf a fault condition occurs in the printer, the status indicator on the controlpanel flashes on and off, and the message display indicates the specific fault.Fault messages are summarized in Table 13.Displayed faults fall into one of two categories:• Operator correctable• Field service requiredFor the operator-correctable faults, follow the suggested solution in Table 13.After correcting the displayed fault, press the CANCEL key to clear the errormessage and status indicator and resume printing. If the fault messagereappears, contact your authorized service representative.NOTE: The Maintenance Manual provides more detailed information andprocedures for resolving fault conditions. However, many of theprocedures described there must be performed only by yourauthorized service representative.
