Fault Messages169Fault Messages Requiring Field Service AttentionIf a fault is not correctable by the operator, the fault message is followed by anasterisk (*). This usually indicates that an authorized service representative isneeded. You may try two steps to clear the fault before calling your authorizedservice representative:1. Set the printer power switch to O (Off), wait 15 seconds, then turn theprinter on again. Run your print job again. If the message does notappear, it was a false indication and no further attention is required.2. If the message reappears, press the CANCEL key. If the messagedisappears, it was a false indication and no further attention is required. Ifthe message reappears, call your authorized service representative.Table 13. LCD Message Troubleshooting TableDisplayed Message Can UserCorrect? Explanation Solution12 VOLT FAILED* No The power supply 12 voltoutput has failed.Contact your authorizedservice representative.1B12 ERROR: PROGRAMMISSING*Yes The printer does not seea program in flashmemory.There is no program in printermemory. Download printerfirmware again.B13 ERROR: NOTCOMPATIBLE*No Attempting to download aprogram that is notcompatible with theprinter.Cycle power to see if themessage clears, if not, contactyour authorized servicerepresentative.1B20 STATUS:00%DOWNLOAD MODENo Status messageinforming the operatorthat software is beingdownloaded. Percentagefigure indicatesapproximate amountloaded into the printer.No action is required.B21 STATUS: PRINTERRESETNo Status messageinforming the operatorthat the printer isundergoing a systemreset.No action is required.B22 ERROR:DECOMPRESS SIZE*No Error can only occurduring a programdownload (corrupt data).1. Download programagain.2. Check communicationscable being used(Parallel, USB, orNetwork). If Parallelcable is used, reseatthe PCI Parallel optcard.
