Tascam US-428 Owner's Manual

Also see for US-428: Supplementary guide Brochure How to install Setup guide Setup guide

Contents

Tascam US-428 Owner's Manual Manual pdf 68 page image

68Please see the Contact page of ourwebsite for worldwide contactinformation.Before contacting us with your query,please have the following informationavailable:• Type of Computer (PC or Mac),processor type and speed, and (ifpossible) motherboard• Type of USB Host controller (see theUS-428 manual for details)• Installed RAM, type of hard drive(s)• Type of graphic card• What OS are you running?• If running Windows98SE, have youinstalled the HotFix?• What other hardware is installed inthis computer? SoundBlaster orother audio cards? Other USBdevices/hubs? Scanner, CD burners,WinModem, etc?• What application(s) are you running?• If running the bundled Cubasisapplication, is/was another versionof Cubase or Cubasis installed?• What plugins to you have installed?Please provide us with full details ofyour problem, including:• Any errors or oddities encounteredduring setup and installation• Items listed above that do notappear• Any error messages encountered.Please try to copy or quote them infull.• Any behavior that may cause errors,especially repeatable ones.9.1 Troubleshooting FAQsNOTE: While this manual contains somebasic FAQ’s, you will find a much moredetailed FAQ document on the US-428CD-ROM. The FAQ is also updated ona regular basis, so we suggest youcheck the TASCAM website for thecurrent version.Q. I don’t see the US-428 in Cubasis’Audio Control Panel.A. Check to see if the US-428 isinstalled correctly within your OS. InWindows, go to the Device Manager(My Computer/Control Panel/Setup),and click on the Sound, video andGame controllers tab to make sure theUS-428 is installed and operatingcorrectly. Also check to see that yourUSB cable is connected securely, andthat the unit is powered up beforebooting Cubasis.Q. I’ve connected audio to the US-428, but can’t hear anything.A. Make sure your input levels aresufficient. The green INPUT LED’sshould light to indicate the presence ofanalog audio signal at the inputs. Makesure your monitor or headphone levelsare turned up, and connected correctly.Q. My audio is distorted.A. Check to see if the signal isoverloading. The red OL LED’s shouldonly occasionally flicker. In the case ofa digital input, try reducing the outputlevel of the source.Q. I can see a response on screenfrom Cubasis to the US-428, but Idon’t hear any audio.A. Make sure your audio signal path iscorrectly routed. Make sure thechannels you’re trying to monitor arenot in Input mode. Make sure youroutput level is turned up. Make sure