69that the US-428 ASIO driver (16 or 24bit) is selected.Q. I can hear audio, but I see noresponse to the US-428 on screen.A. Make sure you’ve got the US-428selected in the VST Remote menu.Make sure you’re looking at the correctBANK of faders on screen.TE9.2 Tech Support ContactsIf you’ve got questions on the US-428,your best source of help is to post themto our US-428 Online Users’ Forum,located on our website atwww.tascam.com. TASCAM ProductSpecialists are on line to field questions,but don’t be surprised if your question isanswered by another user. The BBS isalso a forum for discussion, commentsand ideas on the US-428. You’ll findusers of a variety of software platforms,so someone’s likely to be familiar withyour program of choice.Also, since many of the situations you’relikely to encounter will be related to thesoftware you’re using, it’s a good idea tocheck not only our website, but thewebsites and resources of the softwareprogram’s manufacturer as well.If you’ve got a hardware or otherproblem and need to speak to us, you’llfind a full list of contacts for TASCAMworldwide on our website.9.3 Software DownloadsSince US-428 support is continuallyexpanding, the chances are good thatby the time you read this there will beupdates available. We stronglyrecommend you check back regularly atwww.tascam.com for news, driverupdates and other importantinformation.9.4 Programming the US-428The US-428 has been one ofTASCAM’s most popular new products,and has built up a tremendous base ofusers since its release. Many of theseusers have helped to “push theenvelope” and create an ever-growinglist of uses for the US-428. And whileprogramming MIDI controller informationisn’t for everyone, we’ve felt certainsince its release that the development ofnew and different applications for theUS-428 is of interest to many users. Inan effort to foster the creativedevelopment of the US-428’s applicationbase, TASCAM has made theprogramming specifications for the US-428 publicly available. You’ll find basicinformation on the US-428’s ControlProtocol on the TASCAM website. It isalso included in the appendices of thismanual.