2-18 Phaser 4400 Laser Printer Service ManualJam at Tray [#]. Open Tray [#] and Front Cover.(E2-##: Feed Jam)E2-0#: Paper arrives early to the Registration Sensor or is on the sensor at power-on.E2-1#: Paper arrives late to the Registration Sensor.Paper Jam/Misfeed Troubleshooting ProcedureStep Actions and Questions Yes No1 Check the paper in all trays. Check for curled,damaged, or damp paper and for paper that is out ofspecification.Is the paper in good condition and does it meetspecification?Go to step 2. Replace withfresh drypaper that iswithin specifi-cations.2 Check all paper paths for contamination, paper, orother obstructions.Are all paper paths clean and free ofobstructions?Go to step 3. Remove con-tamination orobstructions.3 1. Enter Service Diagnostics and select Test Print.2. Run five prints from every paper tray.Does the problem appear when printing fromTray 2 or 3?Go to step 9. Go to step 4.4 1. Remove Tray 1 from the printer.2. Check the Nudger Roller, Feed Roller, and RetardRoller for contamination and wear.Are all rolls clean and in good condition?Go to step 5. Clean orreplace theNudger, Feedor RetardRoller asnecessary(RRP 3.8 onpage 6-36/RRP 2.1 onpage 6-18).5 1. Reinsert Tray 1 into the printer.2. From the rear of the printer, watch the Tray 1 BottomPlate.Is the Bottom Plate raised fully and evenly?Go to step 6. Go to TrayMotorAssemblyCheckout onpage 3-26.6 From the rear of the printer, watch the paper feed asyou print a test print from Tray 1.Do the Nudger Roller and Feed Roller rotate?Go to step 7. Go to Tray 1Feed Clutchon page 3-29.7 Is paper fed from the tray to the Turn RollerAssembly?Go to step 8. Replace theRetard,Nudger, andFeed Rollers(RRP 2.1 onpage 6-18 andRRP 3.8 onpage 6-36).
