Phaser 4400 Laser Printer Service Manual 2-41No Paper in Tray [#].A tray (Tray 1, Tray 2, or Tray 3) incorrectly indicates that it is empty.Tray [#] Empty Troubleshooting ProcedureStep Actions and Questions Yes No1 Does the problem appear whenusing Tray 2 or Tray 3?Go to step 7. Go to step 2.2 Check the paper level in Tray 1.Is there paper in Tray 1?Go to step 3. Load paper intoTray 1.3 1. Enter Service Diagnostics and selectTest Print.2. Print a test print from Tray 1.Does the error message reappear?Go to step 4. Return toìServiceFlowchartî andrestart.4 1. Remove Tray 1 from the printer.2. Remove all paper from the tray.3. Reinsert Tray 1 into the printer.4. From the rear of the printer, watch theTray 1 bottom plate.Is the Bottom Plate is raised fullyand evenly?Go to step 5. Go to TrayMotor AssemblyCheckout onpage 3-26.5 1. Remove Tray 1.2. Manually actuate the Tray 1 No Papersensor.Does the No Paper Actuator movesmoothly?Go to step 6. Replace theTray 1 No PaperActuator (RRP3.3 onpage 6-30).6 1. Enter Service Diagnostics and selectSensor Tests.2. Scroll to Tray 1 No Paper and pressOK.3. Manually actuate the Tray 1 No PaperSensor.Does the message on the displayalternate between ìWith paperî andìWithout paperî as you press andrelease the actuator?Replace theEngine LogicBoard (RRP 9.3 onpage 6-89).Go to Tray 1 NoPaper Sensoron page 3-22.7 Check the paper level in Tray 2/3.Is there paper in the tray?Go to step 8. Load paper intoTray 2/3.8 1. Enter Service Diagnostics and selectTest Print.2. Print a test print from Tray 2/3.Does the error message reappear?Go to step 9. Return toìServiceFlowchartî andrestart.9 Remove Tray 2/3 from the printer.Remove all paper from the tray. Reinsertthe Tray into the printer. From the rear ofthe printer, watch the tray bottom plate.Is the Bottom Plate raised fully andevenly?Go to step 10. Go to TrayMotor AssemblyCheckout onpage 3-26.
