XEROX WIDE FORMAT COPY SYSTEM Problem solving • 147Problem solvingProblem solvingThis section contains a problem-solving table and an error messagetable for help in resolving problems with the WIDE FORMAT SCANSYSTEM.Identify the problem you are experiencing and follow the step(s)indicated in the table for fixing the problem. If the procedures do notrestore normal Scan System operation, call for service. For help insolving problems with the Printer or the Printer media, refer to theapplicable Printer Operator Manual.Table 7. Problem Solving TableProblem First solution to try Second solution to try Third solution totryPower onThe Exposure Lamp does notilluminate when the ScanSystem is switched on.Ensure that the Power Cord isconnected to the Scan Systemand to the correct powersource.Check that the PowerOn/Off Switch is in the on (I)position.Call for Service.The Scan System ControlPanel continuously displays aclock face and the Systemdoes not initialize.Ensure that the IEEE 1394cable is connected to both theScan System and theController. Check that thecable was not forced in theconnector incorrectly.For all controllers, exceptthe YKE, YKE-N, and FRX,ensure that the DDS optionis set to Enabled.NOTE: For the6030/6050/6050A Printers,you can change this settingfrom either theCONTROLLERCONFIGURATION screenof the Printer Control Panel,or in the Web PrintManagement Tool, selectConfiguration > Printer >Printer Setup > DDSEnabled. Wait 30 seconds.Then power the system offthen on (rebooted).For the 721P Printer, thischange can be made fromthe Web Print Management
