Page 11-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User GuideTroubleshootingCustomer SupportIf a fault cannot be resolved by following the LCD instructions, check the troubleshootingtables in the next section - they may help to solve the problem quickly.If you need further assistance or information, please visit the Xerox website for onlinesolutions and support:http://www.xerox.comIf the problem persists, contact the Xerox Welcome Center or your local Xerox representative.The serial number of the machine will be required, together with any relevant error codes.)For information on locating the serial number, please refer to “Customer Support” on page 1-5.# ____________________________________________To access the serial number open the side cover using the release latch and then open thefront door. The serial number is located on the panel above the Toner Cartridge.The Xerox Welcome Center or local representative telephone number is provided when themachine is installed. For convenience and future reference, please record the telephonenumber in the space below:Xerox Welcome Center or local representative telephone number:# ____________________________________________Xerox US Welcome Center:1-800-821-2797Xerox Canada Welcome Center:1-800-93-XEROX (1-800-939-3769)
