Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-15TroubleshootingPrinting ProblemsFrequent copy paper jams Fan the stack of paper, then turn it over in the tray. Replace paperin paper tray with a fresh supply. Check/adjust paper guides.Ensure that the paper is the proper paper weight 80 g/m 2 (20 lb)bond paper is recommended.Check for copy paper or pieces of copy paper remaining in theproduct after a paper jam has been cleared.Toner yield is lower thanexpected and TONER LOWmessage appears in the LCDToner may be lodged in the cartridge. Remove the toner cartridge.Shake the toner cartridge and tap along the top of the tonercartridge over a waste receptacle. Take care not to touch theexposed toner on the left side of the cartridge.Fewer copies from the TonerCartridge than expectedOriginals contain pictures, solids, or heavy lines. Originals areforms, newsletters, books etc. The product is being powered onand off frequently. The Document Feeder is being left open whilecopies are being made.PROBLEM PROBABLE CAUSE SUGGESTED SOLUTIONThe product does notprintThe IEEE-1284 parallelcable or USB cable is notconnected properly.Check the cable connection.The IEEE-1284 parallelcable or USB cable isdefective.Check the cable with a computer and printerthat work. If printing is still not possible, replacethe cable.The port setting isincorrect.Check the printer settings in the WindowsControl Panel to ensure that the print job isbeing sent to the correct port. (For Example:LPT1.)The toner and drumcartridges are notinstalled properly.Check that the toner and drum cartridges areinstalled properly.The printer driver may notbe installed properly.Reinstall the software.The parallel port cablespecifications may not becorrect.Use an IEEE-1284 compliant parallel port cable.CONDITION SUGGESTED SOLUTION
