Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-19TroubleshootingFaxing Problems Solution ChartConfigured Already Displayed when anattempt is made toconfigure and alreadyconfigured Group.Invalid Login Displayed when Loginand/or password areinvalid or do notcorrespond.Ensure the login information and password arevalid and entered accurately.PROBLEM SUGGESTED SOLUTIONOriginals are fed diagonally(skewed)Ensure the Document Guides are adjusted to the width of theoriginal being fed.Check the original meets the conditions established for use withthis device.The original is not being printedon the paper of the remote Faxeven though it is being sentEnsure the originals were placed face-up in the Document Feederor face-down on the Document Glass.Originals are not sent even ifoperations are carried outnormallyCheck that the remote Fax is compatible with the machine. Thismachine supports G3 communications but not G4communications.Originals cannot be receivedeven if [Start] is pressedEnsure the bell rings before picking up the handset.Ensure the handset is not replaced before pressing [Start]. Whenanswering a call using the handset and a Fax is being received, donot replace the handset until [Start] is pressed and the phone lineswitches to the machine.Check the telephone cord has not been disconnected.Check the power plug has not been unplugged from the poweroutlet.Check with the party trying to send the original that there are noproblems with the remote fax.Paper is not collated Ensure the machine has paper loaded.Check if a paper jam has occurred.PROBLEM PROBABLE CAUSE SUGGESTED SOLUTION
