Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-11TroubleshootingLCD Error MessagesIf an abnormal condition arises in the machine or an incorrect operation is performed, amessage indicating the nature of the error is displayed. If this happens, take the correctiveaction listed in the following table.DISPLAY MEANING SOLUTIONBypass Jam The machine detects nonfeeding from the bypasstray.Open the side cover and remove any jammedpaper.Load paper in the bypass tray.Comm. Err The machine has aproblem incommunication.Try resending the fax.Document Jam The loaded document hasjammed in the DocumentFeeder.Clear the document jam. Refer to “DocumentJams” on page 11-3Door Open The side cover is notsecurely latched.Close the side cover until it locks into place.Drum Warning The drum cartridge isnear the end of life.Ensure a replacement cartridge is in stock.Replace the Drum cartridge when copy/printquality is degraded. This may show up as darkmarks on the edge of the page. Refer to “DrumCartridge” on page 10-8.Duplex Jam Paper has jammed in themiddle of 2 Sided printing.Clear the jam. Refer to “2 Sided Jam” on page11-9.Drum Empty The drum cartridge isemptyReplace the drum cartridge. Refer to “DrumCartridge” on page 10-8.Fuser Error, Open HeatError, Heating Error andOverheatThere is a problem in thefuser unit.Unplug the power cord and plug it back in. If theproblem still persists, please call for service.Group Not Available You have tried to select agroup.Try again. Check location for a group.Incompatible Remote party did nothave the requestedfeature such as polling.
