Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-17TroubleshootingE-mail ProblemsMissing characters The paper may be toodamp.Try printing with a different batch of paper. Donot open packages of paper until necessary sothat the paper does not absorb too muchmoisture from the air.Back of printout is dirty The transfer roller may bedirty.Print a few blank pages to clean the transferroller.Incorrect fonts TrueType fonts may bedisabled.Use the fonts dialog box in the Control Panel toenable TrueType fonts.Faded graphics Toner may be low. Remove the toner cartridge and shake it gentlyto distribute the toner evenly. Then reinstall thetoner cartridge.Ensure that a spare toner cartridge is available.PROBLEM PROBABLE CAUSE SUGGESTED SOLUTIONNot Assigned The Group Mail you triedto use has no E-mailassigned to it.Type the address manually.Send Error (SMTP) Your machine cannotconnect with the server orhas lost contact due to anetwork problem.Try again. If the problem persist, try again oncethe network fault is resolved.Recipient AddressFailureThe recipient addresscould not be contacted oris invalid.Ensure correct address is entered.Connection Failure Any type ofcommunication ornetwork failure during E-mail operations.Try again.Authentication Failure Invalid Account orPasswordEnsure correct account and password are used.AuthenticationRequiredAuthentication is disabledand the mail serverrequires it.Ensure Authentication is enabled. Refer to theSystem Administrator.PROBLEM PROBABLE CAUSE SUGGESTED SOLUTION
