Page 11-20 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User GuideTroubleshootingOriginals cannot be receivedeven if [Start] is pressedEnsure the bell rings before picking up the handset.Ensure the handset is not replaced before pressing [Start]. Whenanswering a call using the handset and a Fax is being received, donot replace the handset until [Start] is pressed and the phone lineswitches to the machine.Check the telephone cord has not been disconnected.Check the power plug has not been unplugged from the poweroutlet.Check with the party trying to send the original that there are noproblems with the remote fax.Paper is not collated Ensure the machine has paper loaded.Check if a paper jam has occurred.The received original is printeddark and is illegible or blackstripes are printed on theoriginalCheck with the party sending the original that the original is aclean copy.Check with the party sending the original that the problem is notdue to a fault or operator error at the remote Fax. For example,dirty scan glass or dirty scan lamp.If the same problem occurs even when copies are made on themachine, clean the drum. Refer to “Maintenance Tools” on page 9-25 for instructions.Paper is collated but not printed. Ensure there enough toner.Check with the party sending the fax that the original was placedcorrectly when scanned at the remote Fax.PROBLEM SUGGESTED SOLUTION
