Phaser 6500/WorkCentre 6505 Service Manual Xerox Internal Use Only 3-41Error Messages and CodesIOT Fuser FailureApplicable Error Code• 010-397WarningTo avoid possible burns, allow the Fuser Assy to cool before beginning theprocedure.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack Map References■ Fuser Assy (PL6.1.1)■ Fuser Harness Assy (PL6.1.2)■ LVPS (SFP PL 8.2.1; MFP PL8.2.12)■ MCU Board (SFP PL8.2.13;MFP PL8.3.6)■ LVPS Main Harness Assy (PL9.1.3)■ “Map 1 - SFP Print Engine” onpage 10-6■ “Map 4 - SFP MCU Board” onpage 10-9■ “Map 6 - MFP Print Engine” onpage 10-15■ “Map 9 - MFP MCU Board and HVPS”on page 10-18Troubleshooting ProcedureStep Actions and Questions Yes No1 Does the error still occur when thepower is turned Off and On?Go to step 2. Complete.2 Reseat the Fuser Assy.Does the error still occur when thepower is turned Off and On?Go to step 3. Complete.3 Remove the Fuser Assy.Check the connections between theMCU Board (P/J17) and Fuser Assy(P/J171).Check the connections between theFuser Assy (P/J171) and LVPS (P/J47).Check the connections between theLVPS (P/J501 and P/J502) and MCUBoard (P/J14 and P/J15).Are these connectors connectedcorrectly?Go to step 5. Reconnect theconnector(s)P/J17, P/J47,P/J171, P/J501,P/J502, P/J14and/or P/J15correctly, thengo to step 4.4 Does the error still occur when thepower is turned Off and On?Go to step 5. Complete.
