5-4 Xerox Internal Use Only Phaser 6500/WorkCentre 6505 Service ManualPrint-Quality TroubleshootingChecklist Before Troubleshooting Print-QualityCheck Printer ConditionTonerLow toner can cause print-quality problems, such as fading, streaking, White lines,or dropouts. Print a small document from different software applications toreplicate the problem and check the amount of toner available. If the toner is low,replace the affected cartridges.CleaningPaper, toner, and dust particles can accumulate inside the printer and cause print-quality problems such as smearing or specks. Clean the inside of the printer toreduce these problems. Refer to “Cleaning” on page 7-2.Symptom ChecklistBased on the observed defect, check the following items prior to performingtroubleshooting. These actions may help resolve the problem withouttroubleshooting the printer.Color is out of alignment.This problem can occur after installing a newBlack Toner Cartridge if the Imaging Unit hasnot been cleaned.a. Clean inside the printer.b. Clean the Laser Unit lenses using a Q-tip ora dry, lint-free cloth to wipe the lenses.c. Check the Transfer Belt for damage.d. Perform Color Registration Adjustment(page 6-4).Print is too light.a. The toner may be too low. Check theamount of toner and change the TonerCartridges if necessary.b. In the printer Printing Preferences menu,Advanced > Details > Draft Mode, verifyOff is selected.c. If you are printing on an uneven printsurface, change the paper type settings inthe Tray Settings menu.d. Check that the correct media is being used.e. The Imaging Unit needs to be replaced.Color RegistrationLight or Undertone Printhttp://www.manuals4you.com
