Phaser 6500/WorkCentre 6505 Service Manual Xerox Internal Use Only 3-151Error Messages and CodesIOT YMCK Toner Low DensityApplicable Error Codes• 093-919 / 093-920 / 093-921 / 093-922:Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack Map References■ Imaging Unit (PL4.1.21)■ Dispenser Assy (PL5.1.1)■ Motor Frame Assy (PL5.1.2)■ Dispenser Motor Assy (PL5.1.3)■ Gear Idler (PL5.1.6)■ Gear Idler Aug (PL5.1.7)■ Gear Idler Agi (PL5.1.8)■ Toner Cartridge (Y) (PL5.1.24)■ Toner Cartridge (M) (PL5.1.23)■ Toner Cartridge (C) (PL5.1.22)■ Toner Cartridge (K) (PL5.1.21)■ Toner Motor Harness Assy(PL5.1.25)■ Transfer Belt (PL6.1.7)■ MCU Board (SFP PL8.2.13; MFPPL8.3.6)■ “Map 4 - SFP MCU Board” onpage 10-9■ “Map 9 - MFP MCU Board and HVPS”on page 10-18■ “SFP Xerographics” on page 10-30■ “SFP Toner Dispenser” on page 10-32■ “MFP Xerographics” on page 10-43■ “MFP Toner Dispenser” on page 10-45Troubleshooting ProcedureStep Actions and Questions Yes No1 Check the Toner Type.Is XEROX Toner in use?Go to step 2. Go to step 5.2 Are the sealing tapes still in theImaging Unit?Pull the tapeout.Go to step 3.3 Using Printer Diagnostics, check thelife count value of the Toner Cartridges(Y, M, C or K): Printer Diag >Parameter > Life (Y, M, C, K) Toner.Does the value returned indicate nearend-of-life?(Refer to “Consumables” on page 1-16for toner life specifications.)Replace theTonerCartridge (Y,M, C or K), thengo to step 4.(page 8-12)Go to step 7.4 Does the error still occur when thepower is turned Off and On?Go to step 7. Complete.5 Check the toner remaining in Non-XEROX Toner Cartridges (Y, M, C or K).Is there just a little toner remaining inthe Non-XEROX Toner Cartridge?Replace theNon-XEROXTonerCartridge, thengo to step 6.Go to step 7.
