Phaser 6500/WorkCentre 6505 Service Manual Xerox Internal Use Only 3-59Error Messages and CodesPC Scan Time OutApplicable Error Code• 017-988Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack Map References■ IP Board (ESS) (MFP PL8.1.2) ■ “Map 8 - MFP LVPS, IP Board, andDrive” on page 10-17Troubleshooting ProcedureStep Actions and Questions Yes No1 Check the USB connectionReconnect the PC and the printer.Does the error still occur when scanning?Go to step 2. Complete.2 Before checking the driver software,verify the following:■ The WC6505 and the PC areconnected with a USB cable.■ The Windows Image Acquisitionservice is enabled (Start > ControlPanel > Administrative Tools >Services.)Is the Xerox WC 6505 icon present inControl Panel > Scanners andCameras?Go to step 3. Install thedriversoftware.3 On the PC, go to Start > Control Panel >Add or Remove Programs.Is the Xerox WC 6505 ScanButtonManager listed in the “Currentlyinstalled programs:”?Go to step 4. Install thesoftware.4 Check the ScanButton Manager settingswith the following procedure:Click Start, then sequentially select Allprograms, XEROX Printers, Xerox WC6505] and ScanButton Manager.Are the ScanButton Manager settingscorrect?Go to step 5. Set these itemscorrectly.■ Scan Form■ Image Type■ Resolution■ Paper size■ OutputDestinationNOTE Checkthat thedirectoryspecified forOutputDestinationreally exists.
