4-4 Xerox Internal Use Only Phaser 6500/WorkCentre 6505 Service ManualGeneral TroubleshootingMis-Pick1. Check that the correct type of media is being used and the media guides areset correctly.2. Remove, fan, and reload the media. Check that the tray is not over filled.3. Try loading media from a fresh ream, fan, and then insert the media into thetray or flip existing media over.4. Clean the Feed and Separator Rollers with a clean, dry, lint-free wipe.Skewed Image1. The image area is not parallel, Skewed, with the sides of the page but theprinter neither jams nor displays an error code.2. Remove the tray and ensure the paper guides are set correctly.3. Check that the correct type of media for the tray is being used.4. Ensure that the tray has not been over filled. (Skewed images are a commondefect when the tray is overfilled.)5. Verify the Feed Rollers are installed correctly.6. Clean the Feed and Separator Rollers with a clean, dry, lint-free wipe.Damaged PrintsThe printed page exits the printer either wrinkled, creased, or torn. The printerneither jams nor displays an error code.1. Stop the sheet at various points in the media path to determine where themedia is damaged.2. Try using the next heaviest type of paper.3. Feed paper through the printer from each of the available trays. Is the paperdamaged when fed out of one tray but not when fed out of the others? If so,inspect the tray for damage, ensure that the media guides are set correctlyand verify that the proper media is being used.4. If media shows damage from all trays, check the registration rollers.5. Inspect the tray and media path for debris or broken components.Wrinkled EnvelopesEnvelope wrinkling of varying severity can sometimes occur. In general, envelopewrinkling is considered a laser technology limitation due to the fusing processwhich relies on heat and pressure to bond toner to the media. The #10Commercial envelopes are particularly susceptible to wrinkling.1. Check the media path for obstructions or debris.2. Check that the media guides are set correctly.3. Test envelopes from other manufacturers to find the best result.http://www.manuals4you.com
