Operator Guide 5- 7Troubleshootingapplications create this type of file?• Was the file recreated and resubmitted with a different driver(for example: 6135 driver, Adobe with the 6135 PPD,LaserWriterII NTX, Linotronic330, or DT135)? If so, what wasthe result?• Has the file been printed on a second PostScript printer (forexample: on another printer, a true Adobe PS2 printer)?• Is there a printed PostScript error page. If there is one, whaterrors are listed?• Was the file recreated and resubmitted? If so, what was theresult?• Especially for large jobs: Has the file been submitted to aqueue that is accepting files and is clear of problems, and forwhich resources were available and adequate?• What do you see as the specific image errors or problems inthe prints?• When you compare the problem prints with a hard copy proof(for example, from a true Adobe2 printer), what specifically doyou need to correct?• Did this file or similar files print on a previously installedversion of the system software?• Has printing been attempted with the most recently releasedversion of the system software installed?Isolating TIFF file problemsAsk the following questions when there are problems with TIFFS:• Is the file a true TIFF or is it a TIFF wrapped in PostScript asdetermined by viewing the file in a text editor and checking thePostScript header?• Did the PostScript error page list the error as "DecompositionTask Failed" to indicate that the tags and compression formatsof this file are not supported?• What type of client and application was used to submit thefile?• Was the file created using FreeFlow PrePress Suite, or usinggeneric image manipulation software (for example: Corel,PhotoShop, or Word) or did it originate from a scanner?• Can the TIFF image be viewed using any software package(for example: Corel, PhotoShop, ImageWiz, Word, orFreeFlow)?• Has the file been recreated and resubmitted?• Does the error page list errors such as "image mask,""Xeroximage," or "image" to indicate that the FTP transmissionof the file has corrupted the TIFF image data?• If the file has an orientation problem, has an attempt been
