5-1 0 Operator GuideTroubleshootingTroubleshooting problems with saving jobsA save problem means that a job is submitted from a client withSave designated, but the job is not saved.• Problem: The job has a status of “Save Completed,” butnothing is saved.1. Ensure that the banner and error pages are enabled.2. Submit the job for printing.3. If only the banner page prints and the job shows a statusof “Successfully Completed,” check the PDL file for invalid“showpage” operators or no image data.4. If possible, submit the job to a draft printer. If the job printssuccessfully, contact the customer support center.• Problem: The job has a status of “Save Completed witherrors,” but nothing is saved:1. Ensure that the banner and error pages are enabled.2. Submit the job for printing.3. Check the error page for the information following thestatement “OFFENDING COMMAND” to correct the PDLfile if it is corrupt.4. If possible, submit the job to a draft printer. If the job printssuccessfully, contact the customer support center.• Problem: You are receiving PostScript error messages whiletrying to merge variable data with the form.Create the variable data file by using the Adobe driver.Crash recoveryThis section explains how to recover a job after a system crash orrollover, in Streaming and Spooling modes.Streaming modeIn Streaming mode, the printing system begins processing(decomposing and printing) the data stream as soon as aminimum amount of data is received, and continues to process thedata as it is received.If the system crashes during the printing of an LCDS report, thesoftware tries to recover to a page boundary. If this recovery issuccessful, you do not notice anything different with the output ofyour recovered report, but you are asked to restart the systemafter a crash. The recovered page may be offset from the rest of
