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Operator Guide 5- 9Troubleshooting1. Open a terminal window and enter the following:cd /export/home/xrxusr.openwin–initNOTE: No special logon is required to restart the Xeroxsoftware.• Problem: You forget the Operator or Administrator password.1. In a terminal window, enter the following:cd /opt/XRXnps/XRXservui/datals –la2. Delete the following files:– .npw– .sumNOTE: You must be logged in as “root” to delete these files.NOTE: You must enable the Accounting Remote Purge utilityagain.Troubleshooting productivity and performance problemsWhen the job seems to take too much time to process through thesystem, there may be a productivity or a performance problem.1. Check the job status in the Job Manager window.2. If the job status is , right click on the job list and select[Release] from the pop-up menu.If the job status is , do the following:– Check the Print Services window. If the job is processing,you should see a message:input to printer delayedYou can also check the performance meter. If the CPUactivity is high, the decomposer is working.– If you have no message in the Print Services window orthe CPU activity is low on the performance meter, theprocess has been stalled. Restart the DocuSP software.3. Submit the job to a draft printer, if possible, to determine if themaster is valid.4. If the job prints on a draft printer, contact the customer supportcenter.If you have any removable peripherals (DVD player, tape drives,and so on) connected to the controller, keep the peripheraldevices powered on, even when they are not in use.
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