Troubleshooting162 Xerox ® VersaLink ® C7000 Color PrinterUser GuideProbable Causes SolutionsUsing paper of the wrong size, thickness,or type.Use only Xerox approved paper. For details, refer to SupportedPaper on page 103.The feed rollers are dirty. With a clean, lint-free cloth moistened with water, wipe thefeed rollers until they are clean. For details, refer to Cleaningthe Printer on page 127.Label and Envelope MisfeedsProbable Causes SolutionsThe label sheet is facing the wrong way inthe tray.• Load label sheets according to the instructions from themanufacturer.• Load labels in the tray, face up.For details, refer to Labels on page 120.Labels are missing, curled, or pulled awayfrom the backing sheet.Do not use any sheet where labels are missing, curled, or pulledaway from the backing sheet.Envelopes are loaded incorrectly. You can print envelopes from the Bypass tray or Tray 1.For details, refer to Envelopes on page 116.Envelopes are wrinkling. • The heat and pressure of the laser printing process cancause wrinkling.• Use supported envelopes. For details, refer to Guidelines forPrinting Envelopes on page 116.Note: When you load envelopes long-edge feed, ensure thatyou specify landscape orientation in the print driver.Paper Jam Message Stays OnProbable Causes SolutionsPaper remains jammed in the printer orfinisher.Recheck the paper path and ensure that you have removed allof the jammed paper from the printer and finisher areas.One of the printer doors is open. Check the doors on the printer. Close any door that is open.Note: Check for, and remove, torn pieces of paper in the paper path.Jams During Automatic 2-Sided PrintingProbable Causes SolutionsUsing paper of the wrong size, thickness,or type.Use paper of the correct size, thickness, or type. For details,refer to Supported Paper Sizes for Automatic 2-Sided Printing.Paper is loaded in the wrong tray. Ensure that paper is loaded into the correct tray. For details,refer to Supported Paper on page 103.Tray is loaded with mixed paper. Load the tray with only one type and size of paper.
